Network Operations Presentation
This special session of the IT Community of Practice meeting will feature a presentation from leadership in the UK ITS Networking & Infrastructure team.
Attendance: These sessions will be hosted in a hybrid format. Attendees are welcome to choose how they would like to attend.
- In-person: The Cornerstone (401 S Limestone), Esports Theater (back of building)
- Online: Teams meeting link here (Add to calendar)
Agenda:
- Announcements: TBD
- Presentation: Network Operations
- This session will focus on the operational aspects of the UK enterprise network, emphasizing how service delivery is managed and supported. Attendees will gain insight into the processes for work intake, including the handling of service requests, new project needs, and design/estimate requests. Additionally, the session will explore incident and service management practices, explaining how service disruptions are addressed, incidents are managed, and continuous service availability is maintained.