Our Teams UK ITS employees committed to furthering IT Abundance at UK.
Enterprise Systems
The Enterprise Systems team supports the large-scale application software packages for the University, including information flows, reporting, and data analytics. Teams include:
- Cloud Operations
- System Operations
- Data Center
- Directories, Messaging & Collaboration
- ERP Security & Support
- DevOps
Customer Support & Enterprise Service Management
Customer Support & Enterprise Service Management is the public face of ITS, providing customers with an entry point to the technology needed for academic and professional success. When students, faculty, and staff are faced with technology issues, they can reach out to our division for the help they need. For a wide variety of technologies such as application issues, classroom A/V connections, and desktop hardware, our services will help our customers better navigate technology. Teams include:
- Customer Services
- Classroom & AV Support
- Field Services
- Student Technology Services
- Programming
- Smart Campus (reporting line to VP for Partnerships)
Enterprise Applications
Enterprise Applications (EA) supports the key administrative computing systems for the University, with a primary focus is the integrated Enterprise Resource Planning (ERP) software from SAP. Teams include:
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Product Development & Integration Services
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Core Applications
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Implementation
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Business Process Improvement
Research Computing Infrastructure
Working in conjunction with the Center for Computational Science (CCS), the Research Computing Infrastructure team serves a broad scientific community of researchers across academic disciplines applying advanced cyberinfrastructure and computational techniques in the advancement of research.
Enterprise Networking & Infrastructure
Enterprise Networking & Infrastructure is responsible for all wired networking, wireless networking, and voice communications for the entire enterprise. Teams include:
- Network Operations
- Network Engineering
- Infrastructure Operations
- Infrastructure Projects
Enterprise Salesforce Operations
With a reporting line to UK Marketing and Brand Strategy, the Enterprise Salesforce Operations team maintains a lifecycle enterprise approach to digital and constituency relationship management (CRM) and digital marketing by way of an Enterprise Level Agreement (ELA) with Salesforce.org. The University’s intention is to deploy and manage Salesforce solutions for prospective students, currently enrolled students, alumni, and donor operations. Teams include:
- Education Cloud CRM
- Health Cloud CRM
- Marketing Cloud
