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Office of the CIO

The Office of the CIO consists of the following teams:

Cybersecurity Presentation

Enterprise Systems

The Enterprise Systems team supports the large-scale application software packages for the University, including information flows, reporting, and data analytics. Teams include:

  • Cloud Operations
  • System Operations
  • Data Center
  • Directories, Messaging & Collaboration
  • ERP Security & Support

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student on laptop

Customer Support & Student IT Enablement

Customer Support & Student IT Enablement is the public face of ITS, providing customers with an entry point to the technology needed for academic and professional success. When students, faculty, and staff are faced with technology issues, they can reach out to our division for the help they need. For a wide variety of technologies such as application issues, classroom A/V connections, and desktop hardware, our services will help our customers better navigate technology. Teams include:

  • Classroom & AV Support
  • Customer Services

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ITS Customer Services agent

Enterprise Applications

Enterprise Applications (EA) supports the key administrative computing systems for the University, with a primary focus is the integrated Enterprise Resource Planning (ERP) software from SAP.  Teams include:

  • Product Development & Integration Services

  • Core Applications

  • Implementation

  • Business Process Improvement

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Enterprise Applications in board room

Research Computing Infrastructure

Working in conjunction with the Center for Computational Science (CCS), the Research Computing Infrastructure team serves a broad scientific community of researchers across academic disciplines applying advanced cyberinfrastructure and computational techniques in the advancement of research.

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Super Computing Conference

Networking & Infrastructure

Networking & Infrastructure is responsible for all wired networking, wireless networking, and voice communications for the entire enterprise. Teams include:

  • Network Operations
  • Network Engineering
  • Infrastructure Operations
  • Infrastructure Projects

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NI Techs

Institutional Research, Analytics & Decision Support

Institutional Research, Analytics & Decision Support (IRADS) will provide reliable, accurate, and defensible information for University students, faculty, staff and administrators in order to meet regulatory reporting requirements, provide data to external organizations and supply colleges and departments the necessary information to effectively conduct institutional business. Teams include:

  • Enterprise Data Warehouse
  • Institutional Research
  • Student Analytics & Decision Support
  • Finance & Administration Analytics & Decision Support

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Mary Kathryn Starkey

Enterprise CRM & Salesforce

The University of Kentucky has implemented a lifecycle enterprise approach to digital and constituency relationship management (CRM), digital marketing, social media management by way of an Enterprise Level Agreement (ELA) with Salesforce.org. The University’s intention is to deploy and manage Salesforce solutions for prospective students, currently enrolled students, alumni, and donor operations. Teams include:

  • Education Cloud CRM
  • Health Cloud CRM
  • Marketing Cloud
  • Social Studio

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Presentation