For urgent technical assistance, call UK ITS Customer Services at 859-218-HELP (4357).
If you are unable to log in to your linkblue account, it is recommended to call for assistance.
For urgent assistance with UK HealthCare systems, contact the UK HealthCare Service Desk by calling 859-323-8586.
Click links below to be directed to some of UK's most-used resources.
The Technology Help Center is UK’s online one-stop-shop for how-to articles, Training Resource Center, tech-related policies, recommendations, standards, Self Service Feature, and more.
Fill out our Customer Services Assistance Request Form to put in a ticket with our Customer Services team. Our agents will get back to you via your preferred contact method.
Note: You will be asked to log in with your UK linkblue account.
For assistance with UK HealthCare systems, fill out our form to put in a ticket with the UKHC IT Service Desk. Our agents will get back to you via your preferred contact method.
Note: You will be asked to log in with your UK linkblue account.
Chat functionality is available on the following websites in the bottom right corner:
Visit our Tech Help Center article for more information on chat hours of operation here.
Customer Services is available for virtual 1:1 assistance for your computing needs by appointment. For more information, visit How do I set up a virtual tech help appointment?
In-person assistance is available to UK students at the Student Tech Help desk. Currently two locations are available:
If you need to request a specific service from UK ITS (e.g., network estimate, new phone, VPN access), please use our Self Service Feature.
The Self Service Feature on the Tech Help Center gives you the ability to submit requests for a number of IT-related services. These services range from network requests to IT project requests. Note that many requests require a cost center for submission.