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Request Service

Use the forms below to facilitate all of your requests regarding Salesforce. If you have any questions or requests that the forms below do not capture, please email us at salesforce@uky.edu.

Salesforce Operations

Request Health Cloud Service

If you need to request a new user account or service on an existing feature within Health Cloud, or to request enhancements within Health Cloud, please use this form.

Request Health Cloud Service

Request a Report

If you need to request a new report created for use within either the CRM or Marketing Cloud, please fill out this form.

Request a Report

Data Loads

Bring your data into the 21st century with the power of the Salesforce CRM. Tailored data sets will require some degree of collaboration to accommodate in the Org.

Request for Data Loads

Text Sends

Text sends are highly protected transactional communications that provide a target audience with need to know information. A text send must go through several approvals and meet strict guidelines.

Request for Text Sends

Call Jobs

Call jobs are a great way to get information out to a segment of your population and/or collect information from your constituents.

Request a Call Job

Marketing Cloud Requests

Email Sends

Work with our Marketing Cloud director to plan and schedule a singular email send to your constituent group.

Request an Email Send

Email Automations

Automations are a fantastic way to “set and forget” predictable email communications with your population sets. Plan for them well and reap the benefit of one less email to schedule and process manually.

Request an Email Automation

Sender Profile Request Form

Marketing Cloud senders needing a new sender profile built should use this form to place requests.

Request a Sender Profile

General Requests

Open Labs

Want to learn more about how to use Salesforce or Marketing Cloud? Use this link to request help specific to you and your use case.

Open Lab Help

CRM/MC Account

Need access to the Salesforce CRM or Marketing cloud for yourself or someone else? Use this link to request access.

Request Account Access

Call Jobs

Call jobs are a great way to get information out to a segment of your population and/or collect information from your constituents.

Request a Call Job

Digital Marketing Hub Requests

Request a DMH Account

If you are not already a CRM user and need an account to access the digital marketing hub, request it here. 

Request DMH Access

General Help

Submit a Ticket

If you encounter any general errors or need help within the Salesforce or Marketing Cloud Platform, please fill out this form. 

Request a Report