IT Alerts

[RESOLVED] Krames Outage at UKHC, UKKD, UKSC, RRH 7/1/26 1:00 p.m.

This issue has now been resolved.

7/1/26 12:45 p.m.

Krames, the patient education application, is currently down at UKHC, UKKD, UKSC, and RRH. Our technical and operational teams are actively working with Krames support to resolve the issue and minimize impact to patient care and clinical operations.

In the meantime, for those who use Krames, please see below for guidance on implementing downtime procedures until the system is back up and running.

We appreciate your patience, flexibility, and partnership during this critical go-live period. Thank you for your continued commitment to providing safe, high-quality patient care.

Krames Downtime Process:
1. Launch the website https://www.kramesondemand.com/Login.aspx
2. Use the ukhc/pted/pted login:

3. Print two copies - one for the chart and one for the patient.

Previous Updates

7/1/26 9:45 a.m.

These issues are now resolved.

7/1/26 8:30 a.m.

Visage, the Radiology PACS application, is currently down at UKSC, UKKD, and UKHC. Our technical and operational teams are actively working with Visage support to resolve the issue and minimize impact to patient care and clinical operations.

In the meantime, for those who use Visage, please implement downtime procedures until the system is back up and running.

We appreciate your patience, flexibility, and partnership during this critical go-live period. Thank you for your continued commitment to providing safe, high-quality patient care.

Previous issues with the BlueFin, the payment-processing solution used in retail pharmacies at UK HealthCare, UK King's Daughters and UK St. Claire have been resolved.

If you continue to experience any issues, please contact the UK HealthCare Service Desk at 859-323-8586.

6/29/26 3:00 p.m

UK ITS is aware of issues with the BlueFin, the payment-processing solution used in retail pharmacies at UK HealthCare, UK King's Daughters and UK St. Claire.

Services Impacted: Credit card payments for outpatient/retail pharmacy point-of-sale (POS) transactions at retail pharmacies

Locations: UK HealthCare, UK King's Daughters and UK St. Claire

At this time, patients at UK King's Daughters and UK St. Claire are recommended to use cash for payment. Patients at UK HealthCare can be charged via myChart payments and billed at a later time.

UK ITS is engaged with BlueFin and will post updates as they are available.

On Wednesday, June 17, 2026, UK ITS updated security certificates for the eduroam wireless network across campus and UK HealthCare. Some wireless devices, particularly MacBooks/MacOS, iPhones/iOS, and Android, require a certificate refresh on the local device to reconnect to eduroam.

Key steps are outlined below to assist.

MacOS

Settings > General > Device management > Delete UKeduroam cert (requires local admin)

Then, to reconnect:

Settings > Wi-Fi > click connect on eduroam 

Don't select a certificate in auth window pop up:

Username: <linkblueID>@uky.edu

Password: linkblue Password

Continue/trust new certificate

iOS

Settings > General > VPN & Device Management > Delete UKeduroamcert. 

Settings > Wi-Fi > select eduroam
Username: <linkblueID>@uky.edu

Password: linkblue Password

Select “Trust” on the new certificate.

Android

Follow the steps at How Do I Connect to eduroam on an Android Device?

If you are still unable to connect to eduroam, please review the appropriate article at the UK eduroam Connection Center or open a support ticket for assistance by calling 859-218-4357 (HELP).

24/7 Urgent Assistance	859-218-HELP (4357)
Non-Urgent Matters	techhelpcenter.uky.edu/assistance
Online Support	techhelpcenter.uky.edu
1:1 Assistance	Student Tech Help @ The Hub in W.T. Young Library

IT Alerts

[RESOLVED] Krames Outage at UKHC, UKKD, UKSC, RRH 7/1/26 1:00 p.m.

Previous Updates

[RESOLVED] Visage Outage at UKHC, UKKD, and UKSC

[RESOLVED] 6/29/26 4:30 p.m. - BlueFin Payment System at UK Retail Pharmacies

6/22/26 12:00 p.m. - eduroam certificate issues

MacOS

iOS

Android

Customer Services