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University-wide Navigation

Email

How to change your University Email Address (UEA)

Creating or modifying your email delivery location

How to set up your UK Microsoft 365 email

Request whitelisting of an IP address for a device, e.g. server or MFP, to use UK's SMTP Relay Service

Request a new or modification to a shared inbox or calendar

Collaboration Tools

Google docs, sheets, & more

Access and download Word, PowerPoint, Excel, & more

Share and collaborate on files with your team.

Chat, call, meetings, & more

Request the creation or modification of a calendar for booking a room.

Mass Communications

Create or modify an Exchange distribution list

Request a modification to an existing listserv.

Set up a shared Outlook inbox for a group

Request sends or email automations with Salesforce

Telephones

Change the name that appears and is associated with a phone number.

Change a setting or location on a digital or physical phone

Add, modify or remove an Agent from an existing contact or call center

Request to disconnect a phone or phone line

Request for a new fax, card reader, elevator or alarm line. This will come with a new phone number.

Request for a new wired or wireless headset.

Request for a new phone number or phone

Request a replacement an existing phone

Request for the ability to make or receive calls from your existing work line via your computer, work device or other telephones

Request to setup, change or remove a users voicemail box

Conferencing

How to use Microsoft Teams Live Events

Information on hosting webinars with Teams.

Access Zoom with your UK account.

How to get support for issues with Zoom.

Information on purchasing a Zoom Webinar License.

Web Services

Add additional users to your UK Web Platform site.

UK Web Comm. general support form.

Request to move from development to production.

Request to remove your site.

Request a new UK Web Platform site.

Filter Services

Not finding what you are looking for? You can search techhelpcenter.uky.edu or enter a general request for technical assistance at go.uky.edu/techhelp.