Customer Spotlight Ping Jiang, PhD

Describe what you and/or your team does at UK. 
The Distance Learning Compliance team conducts regulatory research and monitors compliance for academic programs incorporating distance learning, ensuring compliance with domestic and international regulations for out-of-state educational activities. Our focus encompasses all aspects of distance learning compliance, including state authorization, licensure, and global regulatory requirements.

Talk about the ways you’ve collaborated with ITS and how it impacted your work.

In my current role, I have collaborated extensively with ITS  on various projects, including Enterprise Salesforce Operations and SAP data establishment, and data transitioning for the upcoming regulation planning project. The collaborations have significantly impacted our work by enhancing operational efficiency and achieving project objectives.
ITS has consistently demonstrated exceptional responsiveness, efficiency, and proactive support in all our engagements. Their dedication to understanding our needs and providing timely solutions has been crucial. Whether it's troubleshooting technical issues, implementing new systems, or supporting data transitions, ITS has consistently delivered high-quality service and expertise. Their proactive approach and commitment to finding optimal solutions have not only streamlined our operations but also contributed significantly to our leading role nationwide in the field of distance education compliance.