Starting August 17 through August 28, UK Information Technology Services (UK ITS) will be available at The 90 and the Gatton Student Center for Wi-Fi help. Due to a slight change in the certification process, students who connected to the eduroam network before mid-June may experience issues. In order to help students get reconnected, UK ITS will have staff available for technical assistance during the two-week period below. All students are welcome to come at any time, no appointment needed!
Week 1 Schedule:
| Day | Time | Location |
|---|---|---|
| August 17 | 11:00 am - 5:00 pm | Gatton Student Center, Room 231 |
| August 18 | 8:00 am - 5:00 pm | The 90, Room 215 |
| August 19 | 8:00 am - 5:00 pm | The 90, Room 215 |
| August 20 | 8:00 am - 5:00 pm | Gatton Student Center, Room 231 |
| August 21 | 8:00 am - 5:00 pm | Gatton Student Center, Room 231 |
Week 2 Schedule:
| Day | Time | Location |
|---|---|---|
| August 24 | 8:00 am - 3:00 pm | Gatton Student Center, Room 231 |
| August 25 | 8:00 am - 5:00 pm | Gatton Student Center, Room 231 |
| August 26 | 8:00 am - 5:00 pm | Gatton Student Center, Room 231 |
| August 27 | 8:00 am - 5:00 pm | Gatton Student Center, Room 231 |
| August 28 | 8:00 am - 5:00 pm | Gatton Student Center, Room 231 |
In addition to this pop-up Wi-Fi help desk, follow the below instructions on how to reconnect your devices to eduroam:
Most devices:
How to Onboard Your Device to eduroam
If the above instructions do not work for your device, please refer to the below articles for device specific instructions:
MacOS desktop or laptop
How Do I Manually Connect to eduroam on a Mac?
How do I connect to eduroam on Macintosh via onboarding?
iOS iPhone or iPad
How do I manually configure eduroam on my iOS or iPad OS device?
How do I connect to eduroam on iOS (iPhone & iPad) via onboarding?
Android devices
How To Manually Configure eduroam On Android Devices
How do I connect to eduroam on an Android device?
Windows devices
How do I connect to eduroam using Windows 10 and up?
If you are still having trouble connecting to eduroam, please contact ITS Customer Services by calling 859-218-4357 (HELP)