Strategic Engagement & Planning
Our team works hand-in-hand with the CIO, ITS Leadership Team, and ITS staff to ensure an effective customer experience and engagement, creating an outstanding reputation of customer service excellence. The team is responsible for ensuring the ITS mission, vision, and values are reflected in all ITS does. Key functions include brand management, communications and messaging, public relations, marketing, market research and advertising, branding, risk and crisis management consultation, customer satisfaction, experience and engagement, relationship management, and event management. When neccessary, the team also contributes to crisis management and emergency event management.
Strategic Planning & Reporting
As UK pursues our five-year strategic plan ITS is committed to propose strategic initiatives, recommendations, & action items that will ensure its success in supporting the mission and goals of the enterprise. Key functions of our area include the creation of, implementation, and tracking towards progress of the IT Strategic Plan; assistance with SACS accreditation efforts for ITS; and annual reporting to UK Institutional Effectiveness.
Change & Project Management Consultation
Through major initiatives, our team, works with the CIO & ITS leadership team to align IT efforts in support of the UK & ITS strategic plans. The team provides hands-on change and project management consultation for major ITS initiatives and portfolio management support for all ITS projects. Occasionally, team members are called on by executive leadership to consult on IT-related projects throughout the university. Key functions of our team include consultation and education on planning, implementation, monitoring, reporting, communications, engagement, resource management, risk management, business case analysis, requirements gathering, change management, and project management.
Our team is committed to the project management of all grants held by ITS. In addition, we assist with the preparation of all grant applications and are responsible for all audit files of currently held grants (in conjunction with the ITS Business Office). We provide consultation and training to any area of ITS who would like guidance as they search for grant funding.