Spotlights

Kerry Boytzun

Sep 25, 2019

ITS Division: Networking & Infrastructure Service Area: Joint Services Operation Center (JSOC) What services do you and your teammates provide to campus? Assistance, first technical evaluation, and resolution if possible, to solve network-related issues. What campus units do you collaborate with? We are fortunate to collaborate with groups across UK, HealthCare and campus.

Miles Fortner

Sep 18, 2019

ITS Division: Networking & Infrastructure Service Area: Joint Services Operation Center (JSOC) What services do you and your teammates provide to campus?

Gretchen Tucker

Sep 11, 2019

ITS Division: Office of the CIO Service Area: Facilities Information Services What services do you and your teammates provide to campus?

Josh Holbrook

Aug 12, 2019

ITS Division: Networking & Infrastructure Service Area: Network Operations What services do you and your teammates provide to campus? My team and I are responsible for almost all aspects of phone related communications across Campus and HealthCare. We provide service and assistance for over 26,000 phones and thousands of agents across hundreds of call centers. What campus units do you collaborate with?

Justin Chambers

Aug 6, 2019

ITS Division: Enterprise Systems Service Area: Directories, Messaging, & Collaboration What services do you and your teammates provide to campus?

Matt Dillon

Jul 30, 2019

ITS Division: Office of the CIO Service Area: Cybersecurity, Data Privacy, & Policy What services do you and your teammates provide to campus? I work with the Cybersecurity, Data Privacy, & Policy group. Our goal is to make sure that the University’s network is as safe and secure as possible across all of campus. What campus units do you collaborate with?

Jeoffrey Bolton

Jul 3, 2019

ITS Division: Office of the CIO Service Area: Facilities Information Services What services do you and your teammates provide to campus?

Austin Anders

Jun 26, 2019

ITS Division: Customer Support & Student IT Enablement Service Area: Customer Services What services do you and your teammates provide to campus?

Suzanna Bentley

Jun 19, 2019

ITS Division: Office of the CIO Service Area: Facilities Information Services What services do you and your teammates provide to campus?

Jon Jennings

May 29, 2019

ITS Division: Networking & Infrastructure Service Area: Network Operations What services do you and your teammates provide to campus? The Network Engineering team is responsible for the design and support for all of the wired and wireless network infrastructure for all Campus and UK HealthCare locations. My primary duties as a member of this team is to support wired and wireless infrastructure, future hardware upgrades and coordination of downtime impact.

24/7 Urgent Assistance	859-218-HELP (4357)
Non-Urgent Matters	techhelpcenter.uky.edu/assistance
Online Support	techhelpcenter.uky.edu
1:1 Assistance	Student Tech Help @ The Hub in W.T. Young Library

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